Author Archive | Sarah

Tools of my trade: Trello

The thought of missing something for a client keeps me awake at night. I need a reliable system for managing my tasks but I don’t want to spend most of my day maintaining the system! So I was really excited to discover Trello a while ago. I’ve been using Trello in a more committed way lately […]

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The one piece of stationery I must have

Besides the obvious essentials (laptop, printer, paper, pens, stapler…) my label maker is one piece of equipment which I find invaluable. I use a DYMO Letratag (approx £25). I use my label maker in my office to organise my paperwork, filing, stationery and materials. It’s the first thing I pack when I’m going to a client’s […]

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1 Minute Admin Tips: Ensure consistent spacing between sentences

When typing Word documents some people prefer to put two spaces after a full stop (like this).  Some people prefer just one (like this). There seems to be no right or wrong way (I’ve looked), although single spacing seems to be agreed on as the modern way of doing things. Your choice will probably depend on […]

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1 Minute Admin Tips: Insert a link to a website into a Word document

Creating a clickable link like this rather than pasting the whole website address like this http://www.bbc.co.uk/ makes documents look a lot tidier and are easier to read. Here’s how to do it:   You have just inserted a link to a webpage into a Word document. Looking for someone to type and format documents for you? Contact […]

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Good old fashioned dictation

In a time where there’s an app for everything – including apps which can transcribe audio – taking dictation the old fashioned way is a dying art. However there is still a demand for this service. Several of my clients ask me to audio transcribe for them. One dictates letters and reports to me, for […]

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Perfect telephone answering in 4 steps

Answer the telephone the same way every time, to make sure you’re providing a consistent, good quality welcome to every caller: Greet your caller (eg. “Good morning”, “Good afternoon”) State your company’s name Introduce yourself Let them know you’re here to help (eg. “How can I help you?”, “How may I direct your call?” Download […]

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10 things to do during a 10 minute screen break

Of course we all follow the health and safety advice to take a 5-10 minute break every 60 minutes when working on a computer screen don’t we? What, you don’t?? Here are 10 productive things (other than the coffee run) you could do during that time…   Get up from your desk and speak to […]

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