Perfect telephone answering in 4 steps

Answer the telephone the same way every time, to make sure you’re providing a consistent, good quality welcome to every caller:Perfect telephone manner in 4 steps

  1. Greet your caller (eg. “Good morning”, “Good afternoon”)
  2. State your company’s name
  3. Introduce yourself
  4. Let them know you’re here to help (eg. “How can I help you?”, “How may I direct your call?”

Download a guide to keep next to your telephone or insert into staff induction pack: Telephone answering guide(pdf)


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